How to Write a Summary of an Article? Total quality management in apple Contents Introduction Total quality management is globally recognized system to review and control the overall quality of any organization. It can also be called as a philosophy which supports the quality management procedure of organizations including such benefits as improving overall customer satisfaction, enhancing employee motivation, reducing wastage of resources, developing the service and product quality and maintain a growing performance of the organization.
Total Quality Management at Apple Introduction Apple is a prime example of a company that utilizes the principles of Total Quality Management TQM at their organization to achieve their corporate and social goals.
Apple is a company and its main focus in on maximizing the profits of its shareholders but it is also a company that believes in giving back to the society. Same is the case in TQM were the primary focus is maximizing the profits but also keeping in mind innovation solutions that do not harm the society that you operate in.
Each employee is motivated to perform at his best level. An exemplary leadership is provided. In the case of Apple, Steve Job has left a footprint of leadership that would always guide the future leaders of the company to motivate their employees to come up with innovative solutions and help the company move forward.
The purpose of this paper is to shed light on the way TQM is incorporated in to the corporate culture at Apple from different aspects.
TQM and its benefits at Apple Inc. TQM has benefited Apple from different angles. It has helped the leadership understand the needs of the employees and fulfil their needs in the best way possible.
When the employees of an organization know that they have been accepted as an integral part of the organization and their services are recognized in one way or the other, they start to think of giving back to the organization from their heart.
This is what is happening at Apple. Its employees are trying their best to work in the best interest of the company. Facebook has adopted to a culture in which diversity is encouraged.
The diversity is not limited to just cultural or ethnical diversity. It also includes people who have different approaches to business process and software application development.
People with different mindsets are encouraged to set together and work together and find out optimal solutions. It is the entire human experience.
Another aspect of the application of TQM at Apple is the fact that it had a strong and influential leader like Steve Jobs for a considerable amount of time. What is required by TQM is to have a leader who can lead by an example and who believes in the goals of the organization more than anyone else.
Steve Job was a person of character. He had believed in his vision of a handheld device that would perform many functions not just act as a media player or a mobile phone.
Steve Jobs was passionate about his inventions and was able to breed motivation in his workforce about it. I think that it is his legacy that Apple did not struggle within its operations after he passed away.
The current leadership are trained under his supervision and trusted by their employees. TQM principles encourage the proper training of the employees at an organization.
Apple had many training programs and extensive developer resources for its employees. Apple does not believe in the violation of employee right and provide any kind of assistance that may be required.
Apple provides trainings at all levels not just some important levels. This adds to the quality of their workforce at all levels.
All the above aspects of TQM discussed add quality to all organizational processes that are part of Apple. The strict procurement and application processes bring in talented people who have a high chance to become a long term asset.APPLE (TQM) Total Quality Management (TQM) Not only physical attributes of a product are related by Total quality.
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