Electronic reference services

British Dictionary definitions for electronic electronic adjective of, concerned with, using, or operated by devices in which electrons are conducted through a semiconductor, free space, or gas of or concerned with electronics of or concerned with electrons or an electronan electronic energy level in a molecule involving or concerned with the representation, storage, or transmission of information by electronic systemselectronic mail; electronic shopping Show More Derived Formselectronically, adverb usage Electronic is used to refer to equipment, such as television sets, computers, etc, in which the current is controlled by transistors, valves, and similar components and also to the components themselves. Electrical is used in a more general sense, often to refer to the use of electricity as a whole as opposed to other forms of energy: Electric, in many cases used interchangeably with electrical, is often restricted to the description of particular devices or to concepts relating to the flow of current:

Electronic reference services

These interactions are rarely recorded. There is bedeviled by the question of how to measure the value some evidence that mine is not a unique experience. In an encounter as com- When Ohio State University began recording off-desk plex as the reference interaction, how can we tell if we reference interactions, they discovered that those activ- are serving our users as effectively as we possibly can?

As many libraries worry did not answer as many questions in their offices as about losing their Electronic reference services to commercial information they did at public service points, they generally spent services, assessment has taken on a new urgency.

In this presentation I will examine the current refer- A satisfactory explanation for why our reference sta- ence service environment and how this context affects tistics are going down almost certainly involves a com- Electronic reference services climate for assessment.

I will also take a step back bination of many factors. All of the uncertainty has in time to review existing evaluative methods and cri- drawn attention to the shortcomings of relying solely teria.

While some of the issues are new, the basic ques- on quantitative data for assessing reference services. It Lacking other forms of information, the library profes- should not be necessary to reinvent the assessment sion is reduced to educated guesswork on this very wheel with every technological advance.

- Management of Electronic Reference Services

I will con- important question. Ultimately no one really knows clude with a few concrete examples of qualitative cri- how to interpret the decline in reference statistics.

What is clear is that we need to develop and imple- ment methods to generate better data if we are to Current Reference Service Environment advance beyond speculation.

Assessment does not take place in a vacuum. The con- A topic that has generated almost as much discus- text we operate in shapes the questions we seek to sion as the drop-off in in-library activity is the mysteri- answer. An environmental issue that is having a signifi- ous and persistent failure of most electronic reference cant impact on reference services is the widespread services to capture the imagination of our users.

EForum: Assessing Electronic Reference Services | News and Press Center

In phenomenon of the vanishing reference questions. My the early days of e-mail reference, libraries adopted own institution recorded a dramatic decline in refer- stringent policies that were designed to limit usage.

In part this can be attributed corners of the globe, many libraries placed restrictions to local circumstances a massive construction project on who could use the service, when, and how.

The median discouraged from making use of e-mail reference serv- reference statistics reported by ARL member libraries ices.

Unfortunately, it appears we have become too suc- dropped fromin toin The members of the The reasons for the decline in reference statistics Association of Research Libraries reported receiving an remain the topic of much speculation and discussion.

Fewer questions at the refer- The majority of these libraries indicated that their ence desk may reflect the increased ability of our users usage was increasing, but only at a moderate pace.

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If this is truly the case then we should be pat- er numbers, but they typically pale in comparison to ting ourselves on the backs for our success in organiz- commercial services like AskJeeves, which receives ing information so effectively that our users no longer upwards of million inquiries a month.

Intuitively many librarians remain convinced that Others have pointed to problems with our data col- remote users are floundering and need our help.

This lection methods as the explanation for declining refer- may be the case, but the numbers indicate that they ence statistics. As the library liaison to the history are not turning to libraries in their hour of need. More Fourth Northumbria research is needed to uncover why our users have not Assessment Methodologies taken full advantage of our electronic service offerings.

This requires talking to those who do not avail them- Probably the most widely used evaluative tool in selves of our services to find out what factors con- libraries is personal observation and experience. Ask tribute to non-use. Once the data has been collected it any veteran practitioner about their service and they then needs to be disseminated.

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Reports of successes can usually provide an estimate of the level of activity, and failures can contribute to a shared knowledge and their perspective on the positive and negative base informing local practice.

Collecting available Public service librarians at a reference desk were often data is an important component of assessment that able to rely on informal methods of feedback. A will be discussed in more detail later. They and verbal cues as to how are patrons perceived the have tremendous potential in service assessment, as library.

Working the reference desk we would frequent- they can automatically create a record of the reference ly receive instant feedback regarding user satisfaction.

This has tremendous potential not just for A large percentage of patrons walking away smiling reference evaluation, but also for training and profes- was a pretty good indicator of an effective service not sional development.If so, this Assessing Electronic Reference Services eForum is for you!

The forum will be held entirely online March 19 to 21, and presented by the Reference and User Services Association's Emerging Technologies Section. - Identify the referred service as such by use of modifier 90, and - Identify the reference laboratory by specifying its CLIA number and address (i.e., the address where the test was actually performed).

Relating to electrical devices that amplify and process electrical signals. Audio amplifiers, radios, and digital circuitry are electronic devices.

Electronic reference services

♦ The scientific study of the behavior and design of electronic devices and circuits is called electronics. Compare electric. The Patent Electronic Business Center (EBC) assists customers with filing their electronic patent application submissions via the Electronic Filing System (EFS-Web) and with the review of patent applications in Public and Private PAIR, as well as supporting customers while Searching the Patent and Application Full-Text Image Databases.

Internet Reference Services Quarterly Volume 7, Altmetric Listen. THE WEB-BASED REFERENCE INTERVIEW The Virtual Librarian and the Electronic Reference Interview. Vibiana Bowman Paul Robeson Library, Rutgers-The State University, Camden Campus, The Virtual Librarian and the Electronic Reference Interview.

Electronic components distributor with huge selection in stock and ready to ship same day with no minimum orders. New electronic parts added daily.

Citing Electronic Resources - APA - How to Cite Your Sources - Research Guides at Regis College